Disney Plus faces flak during Dancing With the Stars premiere: ‘How to turn off subtitles?’
Posted on: Sep 17, 2025 06:40 IST | Posted by: Hindustantimes
walter elias disney+ was slammed on societal media, with users wondering how to turn over away subtitles during the saltation With the Stars Season 34 premiere on Tuesday. Many users struggled to disable subtitles despite settings adjustments. The issue, affecting viewers across devices, has sparked frustration on social media, particularly as the show’s live simulcast on Disney+ highlighted technical glitches during the debut episode featuring celebrities like Jen Affleck and her partner, Jan Ravnik.
The problem appears tied to Disney+’s accessibility features, where captions remain enabled even after toggling off in app settings. Users reported seeing subtitles on Roku, Apple TV, and mobile devices during the premiere, with some noting they only occur for live content like DWTS.
This glitch echoes past complaints, such as a 2022 Google Nest thread where subtitles appeared during DWTS casting despite being disabled on phones and TVs. Digital Trends and WikiHow guides confirm the issue persists, advising users to check device-level accessibility menus - Roku’s Captions Mode under Settings > Accessibility or Apple TV’s Subtitles in Audio & Subtitles.
For Disney+, pausing the video and selecting Audio & Subtitles to choose “Off” under Subtitles often works, but for live streams, it may require restarting the app or device.
Open the Disney+ app on your device (e.g., smart TV, phone, tablet) or visit disneyplus.com on a browser. Ensure you’re logged in.
Choose a show or movie, or begin playing the live stream (e.g., DWTS). Subtitles may appear automatically, especially during live events.
During playback, pause the video. Look for the menu icon (usually a speech bubble or three horizontal lines) on the screen. Click or tap it to open the Audio & Subtitles options.
In the Subtitles section, select “Off” from the dropdown menu. If multiple languages are listed, ensure no language is highlighted. Confirm the change.
If subtitles persist, go to your device’s settings:
Roku: Settings > Accessibility > Captions Mode > Off.
Apple TV: Settings > Audio & Subtitles > Subtitles > Off.
iOS/Android: Settings > Accessibility > Subtitles & Captioning > Turn Off.
Smart TV: Check under Accessibility or Caption Settings.
Close and reopen the Disney+ app, or restart your device (unplug for 30 seconds if applicable). Resume playback to verify subtitles are off.
If the issue continues, clear the app cache via device settings or uninstall and reinstall Disney+. Log back in and test again.
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