Some attendees of Taylor Swift’s Vancouver Eras Tour stop may be eligible for StubHub refunds

Attendees who bought tickets to the george vancouver dates of deems taylor gustavus franklin swift’s Eras circuit in 2024 through and through resale platform StubHub could be eligible for refunds.

It comes as an agreement was reached between Consumer Protection B.C. And StubHub Canada after the company’s lack of transparency in ticket sales were found to be in violation of B.C. Laws.

The agreement, spurred by a complaint and subsequent Consumer Protection B.C. Investigation into StubHub’s ticketing practices, requires the company to pay $6,000 to the consumer protection group, $2,500 to the Consumer Advancement Fund, and improve transparency around ticket sales.

According to undertaking documents, the inspector found StubHub Canada violated legislation on ticket sales and consumer protection.

Taylor Swift fans in Vancouver get their final fill of Eras Tour

Among the violations were failing to make sure that secondary ticket sales platforms clearly disclosed full ticket costs, along with the additional fees, taxes and service charges. 

The inspector also alleged StubHub did not ensure all the terms and conditions were clear, and the company failed to provide guarantees when tickets didn’t match what was advertised to customers.

As a result, people who attended the concert on Dec. 6, 7 and 8, 2024, with tickets for sections 219 to 236, 336, or 418 to 437 could be eligible for a refund if their ticket did not mention that they would have an obstructed or limited view.

"All ticket sellers in B.C. Have that obligation to know the law," said Louise Hartland, public relations director for Consumer Protection B.C.

"Ticket buyers should have a clear understanding of what they're buying so, for example, they should know if their seats are obstructed or have a limited view, their refund rights, and they should also know the total price of the ticket before they buy."

B.C. Attorney General Niki Sharma said she was among those that attended the concert in Vancouver — though without an obstructed view. 

She says this agreement will not only benefit those able to get refunds, but will also help make StubHub ticket sales more transparent in the future.

"You should get what you paid for," said Sharma.

"When you don’t know, and you spend a lot of money and show up at a concert and can’t see anything, then that’s clearly a problem."

"StubHub and Consumer Protection B.C. Worked constructively and we are pleased their investigation has been resolved," said the statement. 

"Although we do not believe any laws were violated, we understand fans were disappointed and are proactively offering eligible buyers a refund or credit."

Hartland said StubHub will reach out to people it believes may be eligible for the refund by May 1, either via email or through the mailing address used when buying the tickets.

She advises anyone that may be eligible for a refund and doesn’t hear from StubHub to contact the company’s customer support directly.

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